Help centre
Knowledge base
Answers to the questions customers ask, by topic. Can’t find yours? Write to support@grantcookie.com and a person replies within one working day.
Getting started
Add the banner to your site and choose the laws it follows.
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How do I add GrantCookie to my website?
Create a free account, configure the banner, then paste one script tag into the head of every page, before your analytics tags.
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Which privacy laws can the banner follow?
The banner covers 16 privacy laws. You choose which apply to your site, and it uses an opt-in, opt-out or notice model for each visitor’s market.
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Scanning
What the scanner finds, and what it means for your cookie policy.
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What does the cookie scanner find?
The scanner crawls your site, lists the cookies, trackers and pixels it finds, sorts them into categories and names the third parties that set them.
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What is the difference between the free scan and an account scan?
The free scan checks one public page with no account. An account scan crawls your whole site, sorts what it finds into categories and, on Pro and Ultimate, repeats on…
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Do I still need a cookie policy?
Yes. The banner collects consent, and a cookie policy explains what you collect and why. The scan gives you the inventory the policy needs.
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Consent records
What the consent log keeps, and how to bring your old records with you.
Google Consent Mode
How the banner passes each choice to Google’s tags.
Plans and billing
Pageviews, the free trial, cancelling and client sites.
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What counts as a pageview, and what if I go over?
A pageview is each time a page on your website loads the GrantCookie script. Going over brings an email about a plan that fits, not an automatic fee.
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How do the free trial and cancelling work?
Basic, Pro and Ultimate have a free 14-day trial with no card needed. Cancel a paid plan at any time and keep its features until the billing period ends.
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Can I use GrantCookie on my clients’ websites?
Yes, with each client’s authority. One account holds every client website, each on its own plan, and you remain responsible to GrantCookie for the use of the service on client…
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