Help centre
How can we help?
Search the help articles, read the questions we are asked most, or write to a person. A person reads every message and replies within one working day.
- A person replies
- In one working day
- On every plan
Help by topic
The knowledge base
One script tag, on any site
- Paste one script tag into the head of your site, before your analytics tags.
- Set-up guides for WordPress, Shopify and Wix. Any other site works through Google Tag Manager or the JavaScript API.
- Loads asynchronously, so it does not block your page from rendering.
- Works with React, Vue, Angular, Svelte, Next, Nuxt or plain HTML, and the JavaScript API fires events when consent changes.
Install
Paste into the head of the site
<script
src="https://cdn.grantcookie.com/gc.js"
data-site="YOUR_SITE_ID"
async></script>Works with
The consent rule for each market
- Select the privacy laws that apply to you, from the 16 the banner covers.
- Where opt-in applies, as under the GDPR, non-essential cookies wait until the visitor chooses.
- Where a US opt-out law applies, cookies can run until the visitor opts out, and a “Do Not Sell or Share My Personal Information” link appears on every page.
- Where the law works on notice, as in Singapore, the banner gives the notice and records the choice. Australia’s Privacy Act has no cookie-consent rule as such: the banner gives the notice and keeps a record where a cookie can identify someone.
- GDPR and CCPA templates come with every plan.
What the banner does
By consent model
| Model | What the banner does |
|---|---|
| Opt-in | Blocks non-essential cookies until the visitor chooses, with Reject all beside Accept all. |
| Opt-out | Lets cookies run until the visitor opts out, with a “Do Not Sell or Share My Personal Information” link and a preference centre. |
| Notice | Gives the notice and records the choice; in Australia, where a cookie can identify someone. |
Talk to a person
- Email support@grantcookie.com with your website address and what you need.
- Support is on every plan, by email. We reply within one working day, although resolving a request may take longer.
- On Ultimate, priority support handles your requests ahead of requests from other plans.
- Support covers the use of the service and its integrations. It does not cover advice on the law or the development of your website.
Email support
A person reads every message
| To | support@grantcookie.com |
|---|---|
| Include | Your website address and what you need |
| Reply | Within one working day |
Questions we are asked most
There are more in the FAQ and the knowledge base.
Will the banner slow my site down?
No. The script loads asynchronously and does not block rendering.
Do I still need a cookie policy?
Yes. A banner collects consent, and a policy explains what you collect and why. The scan gives you the cookie inventory the policy needs, and the cookie policy generator turns it into draft text for you to review and publish.
Does it work on a single-page app?
Yes. The script works with any front end (React, Vue, Angular, Svelte, Next, Nuxt or plain HTML) and exposes events so your app can react when consent changes.
Is GrantCookie legal advice?
No. We provide the tooling and defaults that regulators expect. For your specific obligations, talk to a lawyer.
Can I move my existing consent records across?
On paid plans, yes. Send us a CSV export from your current platform and we will import it, so your audit trail stays continuous.