Contact
Write to a person
A person reads every message and replies within one working day. Pick the address for what you need.
- A person replies
- In one working day
- On every plan
Who to contact
One address for each kind of request
| Support | support@grantcookie.com |
|---|---|
| Sales | sales@grantcookie.com |
| Partnerships | partners@grantcookie.com |
| Privacy and DPAs | privacy@grantcookie.com |
Support
- Something not working, or a question about your banner.
- Write with your website address and what you need. We reply within one working day, although resolving a request may take longer.
- Support covers the use of the service and its integrations. It does not cover advice on the law or the development of your website.
- On Ultimate, priority support handles your requests ahead of requests from other plans.
Your email
To the support team
| To | support@grantcookie.com |
|---|---|
| Include | Your website address and what you need |
| Reply | Within one working day |
Sales
- High traffic, many websites, or a procurement process to get through.
- Every plan and price is on the pricing page.
Your email
To the sales team
| To | sales@grantcookie.com |
|---|---|
| Include | Your traffic and how many websites you run |
| Reply | Within one working day |
Privacy and DPAs
- Our data processing agreement applies to every plan, with nothing to sign.
- Write for a countersigned copy, the sub-processor list or a security review.
- We email you at least 30 days before we add or replace a sub-processor.
- You can ask for our legal name and registered address at any time.
Privacy requests
Data processing agreements and security reviews
| To | privacy@grantcookie.com |
|---|---|
| Agreement | Applies to every plan, with nothing to sign |
| Breach notice | Within 72 hours of becoming aware of a breach |
| Sub-processors | 30 days’ notice before a change |
Partnerships
- Agency, affiliate and strategic programme enquiries.
- Tell us about your business and the programme you are interested in.
Your email
To the partner team
| To | partners@grantcookie.com |
|---|---|
| Include | Your business and the programme |
| Reply | Within one working day |